Seller questions, answered
The questions Indian sellers ask before hiring a marketplace agency, with straight answers.
Cost and contracts
How much does a marketplace agency cost in India?
Prices vary a lot. Ours are Rs 10,000 (Silver), Rs 15,000 (Gold) and Rs 30,000 (Platinum) a month plus GST. Your ad budget is separate and goes straight to the platform. When you compare agencies, ask for every fee in writing.
Are there hidden fees or a minimum ad spend?
No hidden fees. What each plan includes is on the Pricing page. You approve the ad budget and pay the platform directly.
How long is the contract?
Minimum 3 months, then month-to-month [CONFIRM]. No long lock-ins.
Can I see exactly what I am paying for?
Yes. The Pricing page lists every feature by plan, and the monthly report shows what we did.
Results and timeline
Do you guarantee sales or rankings?
No. Nobody can honestly promise what a marketplace controls. We promise a clear method, honest reports and a written list of who does what.
How soon will I see results?
First fixes in 30 days. Strong growth usually takes 3 to 6 months. Be careful of anyone who promises results in a few weeks.
What does the first 90 days look like?
Audit on day 1 to 7, fixes from day 8 to 30, then we scale what is profitable from day 31 to 90. We review every month.
How do you measure success?
By profit as well as sales. We track CM1, CM2 and CM3 and compare ad spend with your break-even point.
Control and safety
Who owns my marketplace account?
You do, always. We work through the access you give us and never change ownership.
Do you need my password?
No. We ask for user access with the permissions you choose, so you can remove it at any time.
Who will actually work on my account?
You get one named contact, not just "the team".
Is my business data safe?
We use your data only for your work and remove our access when we finish.
Choosing marketplaces
Which marketplace should I start on?
Start where buyers already search for your category, then check profit per channel with our calculator. A common path is one main marketplace first, then add another once profit is steady.
Amazon FBA or self-ship?
It depends on product size, margin, returns and delivery speed. We model both for your products before you decide.
How do I start on Blinkit, Zepto or Swiggy Instamart?
We help with registration, catalogue, pack sizes, prices, stock cover and ads. Terms and fees differ by platform and change, so we confirm them in writing.
Can I sell on Amazon US or UK from India?
Yes, in many categories. Fees, taxes and rules are different, so we give guidance and your CA confirms the tax side.
Account problems
My listings are suppressed. What now?
We find the exact error, fix it, and set up checks so it does not repeat.
My account was suspended. Can you recover it?
Often an honest root cause and a clear plan of action helps, but nobody can promise reinstatement. We never fabricate documents.
I keep losing the Buy Box.
Usually it is price, stock, delivery speed or account health. We check all four and fix the cause.
My returns are too high.
We read the return reasons, then fix the listing, images, sizing or packaging that cause them.
Ask any agency these 8 questions
Use this list with us and with anyone else you talk to.
| Question | A good answer sounds like | MarketMax answer |
|---|---|---|
| Who will manage my account day to day? | A name and a role, not "our team". | One named contact for your account. |
| Do I own my accounts? | Yes, always. | Yes. We use delegated access only. |
| What are all the fees? | A full list: setup, management and ad fees. | Plans and prices are public. Ad spend goes straight to the platform. |
| How long is the contract? | Short and clear, with no hidden renewal. | Minimum 3 months, then month-to-month [CONFIRM]. |
| Will you guarantee sales or rankings? | No. Be careful if they say yes. | No. We promise method and honest reports. |
| How do you measure success? | Profit as well as sales. | CM1 to CM3, and ad spend against break-even. |
| Can you show me a sample report? | Yes, and real examples by category. | See the sample on the home page and our case studies. |
| What happens if my numbers are bad? | They tell you early, with a plan. | We tell you straight and give a fix plan. |
Red flags when hiring any agency
- They guarantee specific sales numbers or rankings.
- Long contracts with automatic renewal.
- Fees that are not fully explained, or a required minimum ad spend.
- No named person for your account.
- The same plan for every category.
- They keep ownership of your account, or will not share access details.